Delivery Charge Policy​

​ ​At OMERA LPG, we strive to provide convenient and reliable delivery services to our valued customers. Our Standard Delivery Charges policy outlines the terms and conditions associated with the delivery of products ordered through our platform.

​ ​1. Standard Delivery Charges:

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• • • A standard delivery charge 100 Taka for every 12kg cylinder, and 150 taka for each 25kg, 35kg or 45kg gas will apply to all orders delivered within our designated delivery radius.
    • This delivery charge for your order will be displayed during the checkout process before you complete your purchase.

​ ​2. Delivery Radius:

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• • • Our standard delivery radius encompasses the major city in Bangladesh.
    • Deliveries outside the standard delivery radius may be subject to additional charges or may not be available. Customers will be notified of any applicable charges during the checkout process. or by direct call from our customer care.

​ ​3. Exceptions and Special Circumstances:

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• • • In certain cases, such as promotional events or special offers, we may waive standard delivery charges or offer discounted delivery rates.
    • Customers will be notified of any exceptions or special circumstances that may affect standard delivery charges through our website, email communications, or promotional materials.

​ ​5. Transparent Pricing and Communication:

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• • • We are committed to transparency in pricing and will clearly communicate all delivery charges to our customers before they finalize their purchase.
    • If you have any questions or concerns regarding standard delivery charges, please contact our customer support team for assistance.

​ ​6. Delivery timing:

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• • • We value our client, and understand their requirement, and try our best to provide the best possible service within shortest of time. However due to different condition such as distance, traffic, political unrest, natural calamity, product availability or any other situation it may take more time then normal.

​ ​7. Policy Updates:

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• • • This Standard Delivery Charges policy is subject to periodic review and updates. Any changes to the policy will be communicated to our customers through our website and other relevant channels.

​ ​By placing an order through OMERA E-commerce Portal or Mobile App, you acknowledge and agree to comply with the terms of our Standard Delivery Charges policy.

​ ​If you have any questions or require further clarification regarding our delivery charges policy, please don't hesitate to contact us.

​ ​Thank you for choosing OMERA LPG.

Return & Refund Policy

​Return Policy:

• • • • Due to the nature of LPG gas and safety concerns, returns may be limited or not accepted for opening of the safety seal from the cylinder valve.
      • Returns may be accepted in cases of damaged or defective cylinders upon delivery. Customers should notify the e-commerce customer cared 16797 immediately upon receipt of the damaged or defective cylinder.
      • Any return of LPG gas cylinders must comply with relevant safety regulations and guidelines. The customer may need to provide photographic evidence of damage or defects.
      • Returns must be initiated within a specified time frame from the delivery date, typically within 24 hours.  

​ ​Refund Policy:

• • • • Refunds will be issued for returned cylinders that are confirmed to be damaged or defective.
      • Refunds may be processed through the original payment method used for the purchase.
      • In cases where a replacement cylinder is not available, a refund will be provided.
      • Refunds exclude of delivery charges or fees associated with the purchase.

​ ​Cancellation Policy:

• • • • Orders for LPG gas cylinders may be cancelled within 10 minutes before the scheduled delivery date.
      • Cancellation requests should be submitted through the e-commerce portal's designated channels or direct call to 16797.
      • Any cancellation fees or penalties, if applicable, should be clearly communicated to the customer.

​ ​Safety and Compliance:

• • • • The e-commerce portal should adhere to all safety regulations and guidelines regarding the handling, transportation, and sale of LPG gas cylinders.
      • Customers should be educated about safety procedures and precautions when handling LPG gas cylinders.
      • Compliance with local laws and regulations regarding the sale and delivery of LPG gas should be ensured.

​ ​Customer Support:

• • • • Customer support is readily available by calling 16797 to address any inquiries, concerns, or issues related to LPG gas purchases.
      • Contact information for customer support should be clearly provided on the e-commerce portal's website or app.